Creating a Stronger Customer Service Culture for Your Insurance Brokerage

Customer service is a funny thing; we all know that it’s important but we often struggle to deliver it in the right way consistently. There [...]
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The UK Insurance Act 2014 – What Does it Mean for Insurers?

The UK Insurance Act 2014 may well come into force by the end of parliament (30th of March 2015). This means that 18 months after coming into [...]
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5 Potential Areas for Cyber Fraud in 2015

If your insurance brokerage deals with cyber-related insurance issues; you might want to keep your customers up to date with information on the [...]
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5 Great Ways to Improve Your Brokerage’s Customer Service

It would be fair to say that insurers are often criticized, rightly or wrongly, for their customer service. So how can you improve customer [...]
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The Importance of Disaster Recovery Planning for Your Insurance Brokerage

In an uncertain world we cannot rely on our business activities continuing unabated forever. Terrorism, the weather, earthquakes (yes, even in [...]
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Challenges for Insurers in 2015

It’s the New Year and we’d like to wish all SchemeServe readers a Happy New Year and a prosperous 2015. We’d also like to take a little [...]
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Challenge someone to a mince pie showdown.

It’s the New Year and we’d like to wish all SchemeServe readers a Happy New Year and a prosperous 2015. We’d also like to take a little [...]
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Does the Future Expansion of insurance lay in Micro-Insurance?

We recently found an old (2005) image slide regarding insurance globally. It has been hard to get to the absolute change in real terms today; we [...]
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The Seven Key Principles of Insurability

It can be useful, occasionally, to go back to the basics of insurance to make sure our understanding of the industry and the services we provide [...]
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